Privacy Policy mamibet — Personal Data Protection for Malaysia Members

Mamibet is a digital entertainment and online betting platform operating in Malaysia, accessible via the mamibet.me website and our mobile app. Within the context of this Privacy Policy, "Mamibet", "we", or "the platform" refers to the platform operator responsible for processing members' personal data.

Member privacy is a priority at Mamibet — not merely because the law requires it, but because we believe trust is the foundation of every meaningful relationship between a platform and its users. You entrust us with your personal information when you register and use the Mamibet platform, and we take that responsibility seriously.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. It clearly outlines the types of data we collect, why we collect it, how we use it, who we share it with (under limited circumstances), and the rights you hold as a data subject.

Mamibet only collects personal data that is necessary for legitimate purposes related to the operation of the platform and the provision of services to members. Below are the categories of data we collect and their sources:

Mamibet uses members' personal data only for legitimate purposes directly relevant to the provision of platform services. The following outlines the specific purposes for which your data is used, along with the legal basis supporting each instance of processing:

• Account Management: Creating, verifying, and managing your Mamibet account — including the registration process, login, and OTP verification to your Malaysian phone number.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as managing withdrawal requests to your bank account or eWallet.
• Gaming Services Provision: Grants access to all games — slots, Live Casino, Sports Betting (Malaysia Super League, EPL, badminton, cricket, e-sports), and table games — and records your gaming history.
• Bonus & Promotion Management: Calculates and credits the welcome bonus, cashback, reload, and any other promotions you are eligible for based on your activity on Mamibet.
• Identity Verification (KYC): Verifies your identity as part of the KYC (Know Your Customer) process to prevent fraud and money laundering, and to ensure the 18-year age requirement is met.
• Customer Support: Resolving complaints, responding to enquiries via live chat, WhatsApp, and email at support@mamibet.me, and maintaining communication records for service quality purposes.
• Platform Security: Detecting and preventing fraud, unauthorized access, multi-account abuse, suspicious activity, and other security threats to the platform and its members.
• Platform Improvements: Analyses usage patterns in aggregate and anonymised form to understand how members use Mamibet and to make continuous improvements to the user experience.
• Service Communications: Sending important account-related notifications — transaction confirmations, security alerts, and terms updates — via SMS or email.

Mamibet does not sell, rent, or trade members' personal data to any third party. However, there are limited situations where Mamibet needs to share certain information with trusted parties for platform operational purposes. All such data sharing is subject to strict confidentiality agreements:

• Payment Service Providers: Payment gateways that process your deposits and withdrawals via TNG, GrabPay, Boost, ShopeePay, DuitNow, and FPX receive only the information required to complete each transaction. They are not given access to your gaming history or any other account details on Mamibet.
• Game Providers: Game providers such as Evolution Gaming and Pragmatic Play may receive the user identifiers needed to manage your game sessions. They do not receive your full identity information.
• IT & Infrastructure Service Providers: Companies providing cloud infrastructure, hosting, and cybersecurity services used by Mamibet may have access to data stored within their systems, subject to strict data processing agreements.
• Legal Authorities: Mamibet will disclose required information to Malaysian authorities (police, courts, anti-money laundering agencies) when lawfully required by law or a valid court order.

Mamibet invests heavily in security infrastructure to protect members' personal data from unauthorised access, loss, destruction, or disclosure. Below are the technical and organisational security layers we have put in place:

• Encryption in Transit: All data transmitted between your device and Mamibet's servers is protected by TLS 1.3 with 256-bit SSL encryption.
• Storage Encryption: Sensitive data stored in Mamibet's database — including passwords (hashed using the bcrypt algorithm) and personal information — is encrypted at rest.
• Internal Access Controls: Access to member personal data within Mamibet's systems is restricted to staff with a legitimate business need, based on the principle of least privilege.
• Two-Factor Authentication: Mamibet's internal systems that store member data are protected by multi-factor authentication for all staff access.
• Continuous Security Monitoring: Mamibet's automated monitoring system runs 24/7 to detect suspicious activity, intrusion attempts, and security anomalies in real time.
• Regular Security Audits: Mamibet conducts regular internal and external security audits to identify and address potential security vulnerabilities before they can be exploited.

Mamibet uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse usage patterns for improvement purposes. The following are the types of cookies used by Mamibet:

• Essential Cookies: Required for core platform functions — including your login session, language preferences, security settings, and CSRF verification. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information about how you use Mamibet — the most frequently visited pages, time spent, and any errors encountered. This data is used in aggregated and anonymised form to improve platform performance.
• Functional Cookies: Remembering your preferences such as favourite game types, display settings, and saved login details to make your experience smoother every time you return to Mamibet.
• Security Cookies: Helps detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the Mamibet platform and your overall experience. Mamibet does not use third-party cookies for targeted advertising.

Mamibet retains members' personal data only for as long as necessary for the purposes it was collected, or as required under Malaysian law. Below are our data retention period guidelines:

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a Mamibet member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by Mamibet. To exercise any of the rights below, contact us at support@mamibet.me:

The Mamibet platform is strictly for individuals aged 18 and above. Mamibet expressly prohibits the registration and use of the platform by minors or individuals under the age of 18. We do not knowingly collect or store personal data from individuals under 18 years of age.

Should Mamibet become aware or suspect that a person under 18 has registered an account or used our platform, we will take immediate steps to:

• Suspending or closing the account in question immediately.
• Deleting all personal data associated with the account as promptly as possible.
• Returns any deposits to the original payment method where this can be verified.

Mamibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to how we protect your information. We are committed to notifying you of any material changes through the following means:

• In-app or platform notifications displayed prominently to all logged-in users.
• Email to the address registered on your Mamibet account for changes that materially affect your privacy rights.
• Announcements displayed on the mamibet.me homepage clearly state the nature of the changes made.

The "Last Updated" date at the top of this page always reflects the current version of the Privacy Policy. We encourage you to review this page periodically. Your continued use of the Mamibet platform after any Privacy Policy changes take effect constitutes your acceptance of the revised version.

If you have any questions, concerns, or complaints regarding this Privacy Policy, Mamibet's data processing practices, or wish to exercise any of your rights as a data subject, please reach out to our privacy team through the following channels:

• Privacy Email: support@mamibet.me — For privacy enquiries that require written documentation or detailed information. We commit to responding within 7 business days.
• 24/7 Live Chat: Available directly on the Mamibet platform for general privacy inquiries, with an average response time of under 5 minutes.
• WhatsApp: For detailed discussions requiring a personalised response within a shorter timeframe.

When submitting a privacy rights request (such as data access, correction, or deletion), please include the following to help us process it promptly: your Mamibet username, registered phone number, type of request, and specific details of your request. Mamibet may require additional identity verification before processing certain requests to safeguard your data.